Welcome to rosecatllc.com. To ensure that you understand our shipping policy, please read the following shipping terms carefully. These terms govern how we process your order and how it is shipped.
Order Processing
Order Confirmation: Once you place an order, we will send you an order confirmation email with details of your order and the estimated shipping date.
Processing Time: We typically process and ship your order within 2 business days of receiving it. Processing time may vary depending on product inventory and order volume.
Shipping Methods
Shipping Companies: We work with a number of reliable shipping companies to ensure that your orders are delivered on time. Shipping companies include but are not limited to [UPS/ FedEx/ USPS/ DHL].
Shipping Costs: Shipping costs are calculated based on the weight, size and destination of your order. You will see the exact shipping costs at checkout.
Free Shipping: From time to time, we offer free shipping promotions. The relevant terms and conditions will be clearly stated in the promotion.
Delivery Time
Estimated Delivery Time: Shipping times vary depending on the destination and shipping method selected. Typically, domestic orders take 3 business days, and international orders may take longer.
Tracking Information: Once your order is shipped, we will provide you with a tracking number and you can track the status of your package in real time through the shipping company’s website.
Order Issues
Package Not Received: If you have not received your package after the estimated delivery time, please first check the shipping company’s tracking information. If the package is still not delivered, please contact customer service and we will assist you in resolving the issue.
Damaged or Wrong Order: If the package you received is damaged or does not match your order, please contact us within 7 business days of receiving the package and provide relevant photos and order information so that we can process and resolve it.
Returns and Exchanges
For more information on returns and exchanges, please see our Return Policy page. Please note that all return and exchange requests are subject to the terms of our Return Policy.
International Shipping
Duties and Taxes: For international orders, you may be required to pay customs duties, VAT, and other import fees. These charges are your responsibility and vary according to the regulations of the destination country.
Shipping Time: The shipping time for international orders may vary depending on the destination and customs processing time.
Modification Terms
We reserve the right to modify these shipping terms at any time. Any modifications will be posted on this page. Please check these terms regularly for the latest shipping policies.
Thank you for choosing rosecatllc.com. We are committed to providing you with a great shopping experience and ensuring that your order is delivered safely and promptly.