Welcome to rosecatllc.com. We want you to be satisfied with our products. If you are not completely satisfied with your purchase, we offer the following refund terms to ensure that your shopping experience is pleasant.
Refund Policy
Refund Request: If you are not satisfied with your purchase, you may request a refund within [30] calendar days of receiving your purchase. Refund requests must be emailed to [email address] and include your order number, details of the item, and the reason for the refund.
Return Eligibility: Refunds are only available for unused, undamaged items, and must include all original packaging and tags. We reserve the right to inspect the returned item upon receipt to confirm that it is eligible for return.
Refund Process
Return Steps: If your refund request is eligible, we will provide you with a return authorization and return address. Please follow our return instructions to ship the item back. You will be responsible for the shipping costs of the return unless the item is defective or we sent the wrong item.
Refund Processing: Once we receive and review your return, we will process your refund within 7 business days. The refund will be refunded to your account using the original form of payment. Please note that refund processing times may vary depending on payment method and bank processing times.
Non-Refundable Items
The following items are not eligible for refunds:
Customized items: These include items that are customized or personalized to customer requirements.
Promotional items: Items purchased during a promotion (specific promotion terms may be specified separately).
Perishable items: Perishable or expired items such as food and health products.
Exchanges
Exchange Requests: If you would like an exchange instead of a refund, please make an exchange request within 30 calendar days of receiving the item. Exchange requests must be emailed to [email address] and include your order number, item details, and the reason for the exchange.
Exchange Process: We will provide exchange instructions based on your request. If the exchange involves an item of different price, you may be required to pay additional fees or receive a refund.
Order Cancellation
Cancellation Policy: If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, it cannot be cancelled. If the order has already been shipped, you will need to return the item in accordance with our Return Policy.
Modification Terms
We reserve the right to modify these refund terms at any time. Any modifications will be posted on this page. Please check these terms regularly to understand the latest refund policy.
Thank you for choosing rosecatllc.com. We are committed to ensuring that you are satisfied with your shopping experience and hope to provide you with excellent customer service.